This is the second time I ask if it is possible to get notice prior to subscription payment. First year absolutely no answer or note to say my request/inquiry was received. This year, same story, Got notify my payment did not pass - non surprises as my payment method changed over the year.
Asking why there is no 1 week warning of payment due, it was received as a "great idea"… This is basic client service in the online world.
Will it be done? now my account is stuck/lock and I can't clean it under 10 maps if I don't want to renew, so what should I do?
Will incarnate implement this suggestion, and if so when?
How can I get my account below 10 map to get the free one in the current situation?
A reminder before renewal would be appreciated, so as to avoid forgotten monthly subscriptions. Given the lack of a refund policy, this would reassure future use.
Philipp Brockerhoff
•
Dec 21, 2023
We do in fact offer refunds.
If you wish to request a refund, please contact our support.
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Comments7
Anonymous
Jun 25
•Merged request
•2 votes
payment notifacation
how about notifying your customers before charging them. easy choice for me never to come back to this app
Jul 29, 2024
Anonymous
Jun 25
•Merged request
•6 votes
Payment
This is the second time I ask if it is possible to get notice prior to subscription payment. First year absolutely no answer or note to say my request/inquiry was received. This year, same story, Got notify my payment did not pass - non surprises as my payment method changed over the year.
Asking why there is no 1 week warning of payment due, it was received as a "great idea"… This is basic client service in the online world.
Will it be done? now my account is stuck/lock and I can't clean it under 10 maps if I don't want to renew, so what should I do?
Will incarnate implement this suggestion, and if so when?
How can I get my account below 10 map to get the free one in the current situation?
Nov 24, 2023
Anonymous
Jun 25
•Merged request
•3 votes
Billing Feedback
A reminder before renewal would be appreciated, so as to avoid forgotten monthly subscriptions. Given the lack of a refund policy, this would reassure future use.
Philipp Brockerhoff
Dec 21, 2023
We do in fact offer refunds.
If you wish to request a refund, please contact our support.
Dec 21, 2023